Front Office Manager

Job Description

Avlida Hotel is looking to hire Front office Manager to join and lead our team.

Job Description:

As the Front Office Manager, you will oversee the day-to-day operations of the front desk, ensuring that guests have an outstanding experience from check-in to check-out. You will be responsible for managing a team of receptionists, concierges, and other front office staff, ensuring that all procedures are followed smoothly, efficiently, and in line with company standards.

Key Responsibilities:

• Supervise and coordinate the activities of the front office team, ensuring smooth daily operations.
• Handle guest complaints, inquiries, and requests promptly and professionally.
• Ensure the highest standards of guest service and satisfaction are maintained.
• Oversee the reservation system, check-ins, check-outs, and room assignments.
• Manage front office scheduling, training, and performance evaluations of staff.
• Monitor guest feedback and implement improvements as needed.
• Prepare reports on front office operations, including guest satisfaction, revenue, and occupancy.
• Work closely with other departments, including housekeeping, maintenance, and food & beverage, to ensure guest satisfaction.
• Maintain an up-to-date knowledge of hotel rates, promotions, and local attractions.
• Ensure compliance with safety regulations and company policies.

Qualifications:

• Proven experience as a Front Office Manager or in a similar role in the hospitality industry.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work under pressure and handle stressful situations with a calm demeanor.
• Proficient in hotel management software and MS Office.
• High school diploma required; Bachelor’s degree in Hospitality Management or related field preferred.

Benefits

• Competitive salary
• Commisions on sales and performance bonuses.
• Opportunities for growth and professional development.
• A positive and supportive work environment
• Year-round role
• Full meals during working hours provided by the hotel