Avlida Hotel is looking to hire Front office Maanager to join and lead our team.
Job Description:
As the Front Office Manager, you will oversee the day-to-day operations of the front desk, ensuring that guests have an outstanding experience from check-in to check-out. You will be responsible for managing a team of receptionists, concierges, and other front office staff, ensuring that all procedures are followed smoothly, efficiently, and in line with company standards.
Key Responsibilities:
- Supervise and coordinate the activities of the front office team, ensuring smooth daily operations.
- Handle guest complaints, inquiries, and requests promptly and professionally.
- Ensure the highest standards of guest service and satisfaction are maintained.
- Oversee the reservation system, check-ins, check-outs, and room assignments.
- Manage front office scheduling, training, and performance evaluations of staff.
- Monitor guest feedback and implement improvements as needed.
- Prepare reports on front office operations, including guest satisfaction, revenue, and occupancy.
- Work closely with other departments, including housekeeping, maintenance, and food & beverage, to ensure guest satisfaction.
- Maintain an up-to-date knowledge of hotel rates, promotions, and local attractions.
- Ensure compliance with safety regulations and company policies.
Qualifications:
- Proven experience as a Front Office Manager or in a similar role in the hospitality industry.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work under pressure and handle stressful situations with a calm demeanor.
- Proficient in hotel management software and MS Office.
- High school diploma required; Bachelor’s degree in Hospitality Management or related field preferred.
Benefits
- Competitive salary
- Commisions on sales and performance bonuses.
- Opportunities for growth and professional development.
- A positive and supportive work environment
- Year-round role
- Full meals during working hours provided by the hotel
